Refund Policy

At PURELANKA, we want you to be fully satisfied with your purchase. If you're not satisfied, we offer a refund under the following conditions:

• Eligibility for Refund: Refunds are available for items that are defective, damaged, or incorrectly shipped. Requests for refunds must be made within 14 days of receiving the product.
• Process: To initiate a refund, contact us with your order details and a description of the issue. We may require you to return the product before processing the refund.
• Exclusions: Refunds are not available for custom or personalized items unless they are defective.